Shipping policy

At Aidenixshop, we work with third-party fulfillment partners to process and ship physical products directly to our customers. Products may ship from different locations.

Shipping Rates Within the United States

Standard shipping is free on all orders delivered within the United States. There is no minimum order amount.

Free standard shipping applies to deliveries within the United States. Your shipping total is displayed at checkout before you complete your purchase.

Order Processing and Estimated Delivery

Orders are submitted to our fulfillment partners after we receive a completed order with the information and payment authorization needed to fulfill it.

For deliveries within the United States, the current estimated order processing time is 3 business days, followed by an estimated shipping transit time of 7–15 business days. The estimated total delivery timeframe is 10–18 business days from purchase to arrival, including both order processing and shipping transit time. Business days are Monday through Friday.

Delivery dates are estimates. Product availability, fulfillment operations, carrier disruptions, weather, customs, and other circumstances may affect delivery. These circumstances do not remove our responsibility to notify you of shipping delays or provide remedies required by applicable law.

The shipping and delivery information provided when you place your order applies to that purchase. Later policy changes do not extend an earlier promise without your agreement.

Shipping Delays Before Dispatch

If we learn that we cannot ship within the timeframe promised for your order, we will notify you by email promptly and no later than the applicable shipping deadline.

Our notice will identify the affected unshipped items, explain the delay, and provide a revised shipping date when supported by reliable information. A revised shipping date refers to dispatch, not arrival.

If we cannot confirm a revised shipping date, we will state that clearly.

You may reply to the notice or email aidenusabusiness@gmail.com to request cancellation of the affected unshipped items and the corresponding refund. No return shipping charges or return inspection requirements apply to merchandise that has not shipped.

We will ask for your express agreement before extending the shipping deadline. Silence will not be treated as consent. The notice will state the response deadline and explain that, if the affected items remain unshipped and we have not received your agreement by that deadline, we will cancel those items and issue the required refund.

If we cannot meet a revised shipping date you accepted, we will provide another notice and request a new decision. You may withdraw your agreement to wait and request cancellation before the affected items ship.

Refunds owed for canceled unshipped merchandise will include the amounts required by applicable law and will be issued promptly to the original payment method within applicable legal deadlines. The ordinary return refund processing period does not apply to these cancellations.

Multiple Shipments

Products in the same order may be fulfilled by different suppliers or fulfillment centers and may arrive in separate packages on different dates.

You will not be charged additional shipping fees solely because your order is delivered in multiple packages.

Order Tracking

When tracking information is available, we will email you the tracking details.

A tracking number or shipping label may be created before a carrier receives the package. Label creation alone does not confirm dispatch. Carrier tracking may take time to update after the package is handed over.

Shipping Address

Please provide a complete and accurate shipping address at checkout.

If you discover an error, contact aidenusabusiness@gmail.com as soon as possible. We will attempt to help, but address changes may not be possible once fulfillment has progressed or the package has shipped.

Any additional costs associated with an address correction or reshipment will be explained before you authorize them.

Delayed, Lost, Damaged, or Missing Shipments

If your shipment exceeds the delivery timeframe provided when you ordered, appears lost, arrives damaged, or contains missing or incorrect items, contact aidenusabusiness@gmail.com.

Please include your order number, a description of the issue, and photographs when available and relevant.

We will investigate with the fulfillment partner or carrier and communicate available tracking information and resolution options. We will not provide a revised arrival date unless we have reliable information supporting it.

For merchandise already shipped, a cancellation request does not automatically stop the package in transit. We will explain any available interception, return, replacement, or refund options, subject to applicable law and our Refund & Return Policy.

International Shipping

International shipping is available only for products and destinations supported at checkout. The United States shipping rates and delivery estimate above do not apply to international orders.

Please review the shipping charges and any delivery estimate displayed for your destination before purchasing.

International orders may be subject to customs duties, taxes, or import charges. Unless included at checkout or otherwise required by applicable law, these charges are the customer’s responsibility. Customs procedures may affect delivery times.

Changes and Cancellation Requests

For ordinary order changes or cancellation requests, contact aidenusabusiness@gmail.com as soon as possible. We will check the actual fulfillment status and explain the available options.

Fulfillment processing may limit our ability to make voluntary changes. It does not restrict cancellation or refund rights arising from shipping delays or other rights provided by applicable law.