Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

The item must be in the same condition in which you received it: unused, with tags, and in its original packaging in order for the return to be accepted. You will also need the receipt or proof of purchase.

To start a return, you can contact us at aidenusabusiness@gmail.com

If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

For any questions regarding returns, you can contact us at aidenusabusiness@gmail.com

Refund & Return Policy

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Return Conditions

To be eligible for a return, your item must be:

  • In the same condition that you received it
  • Unused, with tags, and in its original packaging
  • Accompanied by a receipt or proof of purchase

How to Start a Return

To initiate a return, please contact us at:
aidenusabusiness@gmail.com

If your return is accepted, we will provide you with a return shipping label and instructions on how and where to send your package.

Items sent back without first requesting a return will not be accepted.

Damages & Issues

Please inspect your order upon delivery and contact us immediately if:

  • The item is defective
  • The item is damaged
  • You received the wrong item

We will evaluate the issue and make it right as quickly as possible.

Non-Returnable Items

Certain types of items cannot be returned, including:

  • Perishable goods (food, plants, etc.)
  • Custom or personalized products
  • Personal care items (if opened)
  • Hazardous materials, flammable liquids, or gases

We also do not accept returns on:

  • Sale items
  • Gift cards

Exchanges

The fastest way to get the item you want is to:

  1. Return the item you have
  2. Once accepted, place a new order

Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund is approved.

If approved:

  • Refunds will be issued to your original payment method
  • Processing time: up to 10 business days

Please note that your bank or credit card provider may take additional time to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at:
aidenusabusiness@gmail.com